Frequently Asked Questions
TRASH SCHEDULE
Q: Who provides waste management and contact information?
A: Trash- FCC Services: 877-642-3702 OR Recycling - Solid Waste Authority: 866-SWA-INFO or 561-533-6021
Q: What days are trash/waste/garbage picked up?
A: Trash pick-up is Tuesday and Friday. Landscape waste is picked up on Tuesday. No more than 6 cubic yards. Recycling is picked up on Fridays.
Bulk items are limited to three large items and picked up on Friday. Trash that is required to be placed at the front of a Lot in order to be collected may be placed and kept at the curb after 5:00 p.m. on the day before the scheduled day of collection, but not sooner.
PETS
Q: Is there a limit on the number of pets?
A: No
Q: Is there a restriction on a breed of pet?
A: Ordinary house pets are permitted, subject to the guidelines contained herein. Ordinary house pets shall include dogs (except Pit Bulls, Rottweiler’s, Doberman Pinschers, Presa Canarios (canary dog) and “Dangerous Dogs” – all are provided in the Declaration), cats, caged domesticated birds, hamsters, gerbils, guinea pigs, aquarium fish, and pets normally maintained in a terrarium or aquarium. No more than two dogs and/or two cats shall be allowed. Under no circumstances shall a Pit Bull, Rottweiler, Doberman Pinscher, Presa Canarios (canary dog) or Dangerous Dog be permitted on the Property. As used in the Declaration: (i) a “Pit Bull” is defined as any dog that is an American Pit Bull Terrier, American Staffordshire Terrier, Staffordshire Bull Terrier, or any dog displaying a majority of the physical traits of any one (1) or more of the above breeds, or any dog exhibiting those distinguishing characteristics which substantially conform to the standards established by the American Kennel Club or United Kennel Club for any of the above breeds; and (ii) a “Dangerous Dog” is defined as a dog which meets any one (1) of the following criteria: (a) has aggressively bitten, attacked endangered or has afflicted severe injury on a human being at any time whether on or off the Property; (b) has severally injured or killed a domestic animal at any time, whether on or off the Property; or (c) has, when unprovoked, chased or approached any person upon the Streets, Drives, Roads, Avenues, Roadways and/or sidewalks, or any other portion of the Property in a menacing fashion or apparent attitude of attack; provided, however, a dog shall not be a “Dangerous Animal” of the threat, injury, death or damage was sustained by a person who, at the time, was unlawfully on the Property (or any portion thereof), or, while lawfully on the Property (or any portion thereof), was tormenting, abusing or assaulting the dog or its owner or a family member; provided further, that no dog may be a “Dangerous Dog” if the dog was protecting or defending a human being within the immediate vicinity of the dog from an unjustified attack or assault.
ARCHITECTURAL
Q: If the homeowner wants to make any exterior home improvement or modification what is the process?
A: The homeowner must submit an application with all required documents to the office for approval from the ACC before any work can be done. The form can be found on this website under documents.
Q: What is the timeframe for an ACC approval process?
A: 45 days from the date a complete application is submitted to the office.
Q: When does the ACC Committee meet?
A: As needed
Q: Is there a paint Color chart available for the Community?
A: Yes, the chart is available under Documents on this website or at the management office.
Q: Where can paint be purchased to paint the exterior of the home?
A: Sherwin Williams, 5869 W Atlantic Ave Ste A1, Delray Beach, FL 33484. (561) 496-1717
Q: What are the specific guidelines for ACC requirements?
A: Please refer to the ACC Guidelines and ACC Application for details.
Q: Are there any fees associated with ACC applications?
A: There are no fees. A security deposit is required based on the work. Please refer to the ACC Application for details.
Q: Are Satellite Dishes permitted?
A: Yes. An ACC application is required.
Q: Generator restrictions (where can it be placed, how large)?
A: An ACC application is required. Refer to the ACC guidelines.
Q: Can a specific type of fence be installed in this community?
A: An ACC application is required to install a fence. Refer to the ACC guidelines and ACC application.
SHUTTERS
Q: Are hurricane shutters permitted?
A: Yes
Q: What type of hurricane shutters can be installed?
A: They are approved and reviewed on a submission basis. Submit ACC and sample.
Q: When can Hurricane Shutters be put up and when should they be taken down?
A: Approved permanent shutters and temporary shutters shall only be permitted to be closed during the time of a hurricane warning and shall be opened or removed within five (5) days after the lifting of said warning. It shall be a violation for any homeowner to leave any shutter(s) in place beyond the time period prescribed herein.
SALES AND LEASE
Q: Is there a sales & leasing application requirement?
A: All potential tenants must undergo background screening through the company the Association employs. There is no sales application process. Once the property has closed, orientation should be scheduled with the office.
Q: Who does the new owner and renter orientation?
A: Orientations are conducted with the Property Manager and/or administrative assistant. Contact the office to schedule.
Q: Are there move-in/out restrictions, dates, times, size of a delivery van, and access to the community?
A: Commercial vehicles are not allowed on the property after 7 pm. No moving is allowed overnight.
Q: Are PODs Allowed?
A: No, unless the board approves.
Q: Is there a down payment (or capital contribution) required for a new home purchase? If yes, how much?
A: Yes, there is a capital contribution equal to 3-months of HOA fees. This is currently $1200.00.
Q: What is the processing time for a leasing package to be returned to an applicant?
A: 30 days are required for the lease.
Q: What is the minimum lease length permitted?
A: One-year minimum lease term
Q: How do I obtain the Association's documents?
A: Under Documents on this website.
Q: Can current owners transfer transponders or fobs to new owners upon the sale of the property? If not, what do they do with them?
Q: Key FOB is transferable, and transponders are not transferable. Contact the office to purchase new ones.
SECURITY AND GATE ACCESS
Q: Are there guards at the gatehouse, or is the gate unmanned?
A: There are guards at the Lyons Road gate 24/7. The Acme Dairy gate is now controlled by a kiosk in which a virtual guard will assist every guest/vendor.
561-738-6853 Lyons Gatehouse
877-936-8372 Acme Dairy Gate automated access
Q: How do I register guests at the gate?
A: All residents must add their guests utilizing the My Envera App or by calling 1-877-936-8372.
Q: How do I obtain a gate access sticker for my car or an amenity access fob?
A: Contact the HOA office at 561-734-8840
Q: Are there parking decals and/or vehicle registration required for the community?
A: A copy of your driver's license and registration is required to receive an RFID car sticker. The sticker must be applied by the HOA personnel.
AMENITY RENTAL AND HOURS
Q: Can I book/rent part of the clubhouse facility?
A: Yes. Forms are available on this website and at the HOA office.
The Social Hall Rental Fee: $350, $500 deposit, $75 cleaning fee.
Party Pavilion & Field Fee: $250 rental, $350 deposit; $75 cleaning fee (4 hours)
Q: Can the TOT lots - Playgrounds be rented for parties?
A: No
Q: What are the hours of the Clubhouse, pool, tennis courts, etc.....?
A:
- Pool Hours are from Dawn to Dusk but no later than 9 pm.
- Tennis/Basketball/Pavilion/Playing Field Hours: 8:00 am – 10:00 pm
- Clubhouse Hours: 8:00 am – 9:00 pm
All people fourteen (14) years of age or younger shall be accompanied and closely supervised by an owner or supervising adult over twenty-one (21).
- Gym Hours: 5:00 am – 11:00 pm
All persons sixteen (16) years of age and younger shall be accompanied by an Owner or supervising adult over twenty-one (21).
ASSOCIATION MEETINGS
Q: When are Board Meetings held?
A: Board Meetings are held regularly and will be posted on this website and communicated through email at a minimum.
Q: When is the Annual Meeting Date?
A: Typically, in November.
Q: How many Board seats are there?
A: Five
HOA PAYMENTS
Q: Do we receive coupons or statements?
A: Coupons
Q: What are the HOA fees?
A: The fees are currently $1200.00 per quarter.
Q: What is the address to send the HOA dues?
A: P. O. Box 621073, Orlando, FL. 32862-1073
Residents may also pay online by visiting Castlegroup.com and clicking on resident services.
Q: What are the late fee and late date?
A: Every 15th of the month, a $25 late fee is applied.
Q: Are cable and Internet included in my Association fee?
A: Yes - Contact Comcast for service or changes at 888-683-1000.
Q: Who contacts the cable company in regard to service issues?
A: Homeowner
Q: Is there an alarm company and phone number; who is responsible for costs?
A: Vector Security 954-351-9180
Q: What do the association fees include?
A: Home security monitoring, Cable and Internet with Comcast, sidewalk pressure cleaning throughout the community, and trimming of the street (swale) trees.
VEHICLE PARKING RULES
Q: Are there resident car and parking restrictions?
A: Yes-No parking on the street at any time as per documents.
Q: Are there any truck or commercial vehicle restrictions (parking)? If yes, what are they?
A: Yes, Not allowed at night or parked overnight.
Q: Where do my overnight guests temporarily park if there is no room in my driveway?
A: Contact the Management office at 561-734-8840 to request a parking permit for a clubhouse parking lot.
Q: What are the street parking rules for guests?
A: Guests must follow odd and even parking based on the month. Overnight parking is not permitted. Guests can park on the street until 10 pm on weekdays and until 1 am on weekends.
Q: Can guests park on the street?
A: We have Odd and Even monthly parking. Guests and vendors must follow this when they park on the street.
ASSOCIATION AND OWNER'S MAINTENANCE RESPONSIBILITY
Q: Who is responsible for the street trees in the "swale" areas in front of homes?
A: Article 9 Section 2. Letter B:
B. The Owner of each Lot shall maintain and care for any sod, lawns and landscaping which are encompassed within the Lot including, without limitation, the irrigation system installed thereon. In addition to the foregoing, the Owner of each Lot shall maintain and care for the grassed areas (including, without limitation, all landscaping thereon, if any) located between the front and/or side lot line of such Owner's Lot and the edge of the roadway in front and/or side of such Owner's Lot.
''Maintenance and care" within the meaning of this Subsection B shall include irrigating, mowing, edging, fertilizing, trimming of trees and landscaping, spraying of lawns, and replacement of sod, trees and landscaping (including, without limitation, replacement of any dead or dying trees so that, at a minimum, the initial landscaping provided by Declarant is maintained). All lawns shall be maintained free from unsightly bald spots or dead grass and shall be uniform in texture and appearance with surrounding lawns in Canyon Isles. In addition to the foregoing, each Lake Lot Owner shall be responsible for the maintenance and care of the Lake Bank Zone (as described in Section 3 of Article II above) except only for the irrigation of the Lake Bank Zone, which irrigation will be the responsibility of the Association as provided in said Section 3 of Article II above). Nothing shall be planted in any "OS", "BT" (buffer tract), or open space tract by any Owner.
Owners of Lots adjacent to an "OS" or open space tract shall be responsible for maintaining the sod located in the "OS" or open space tract to the middle line of the ''OS" or open space tract, nothing shall be planted in the "OS" or open space tract by any Owner other than sod. Notwithstanding the foregoing, the Association shall be responsible for maintaining the sod located in that certain open space tract located between Lots 319 and 320 of the Community.
Q: Who maintains the lake?
A: The Association.
Q: Who is responsible for Palm Frond Pickup?
A: Common Property - Association
H/O property - Resident
Pickup is Tuesday mornings. Fronds cannot be placed out for pick up prior to Monday.
Q: What is the Florida Alligator Hotline?
A: Call the Florida Fish & Wildlife Conservation & Commission866-392-4286
OTHER
Q: When are garage sales allowed?
A: Garage sales are not permitted within the community
Q: Where do I find Upcoming Community Activities?
A: The Calendar on this website
Q: Who sends the violation letters?
A: HOA office
Q: Who was the developer, and what year was the community built?
A: GL Homes 1st closing was in February 2006
Q: Are "FOR SALE" or "FOR RENT" signs permitted?
A: No
Q: Who do I contact for after-hours emergencies?
A: Security at 561-738-6853
Q: Is fishing allowed in the lakes?
A: Yes- Catch and release fishing is allowed, but only from the banks of the lakes.
Q: Where is the Clubhouse located?
A: 8660 Meadow Lake Drive, Boynton Beach, FL 33473
Q: How do I find out about joining clubs and organizations?
A: Contact the management office.